Last updated: September 14, 2026
These Terms of Use (the "Terms") are a binding agreement between you and SKINFIELD LLC, a Delaware limited liability company ("Skinfield", "we", "us" or "our"). They govern your purchase and use of the entire Skinfield system, including the skinfield.com website, the Skinfield mobile application, your membership and account, the physical skin-analysis kits and Analyzers we send, the analyses and other outputs we provide, and related support (together, the "Service").
PLEASE READ SECTION 23, "DISPUTE RESOLUTION AND ARBITRATION," CAREFULLY. IT REQUIRES YOU AND SKINFIELD TO RESOLVE MOST DISPUTES BY INDIVIDUAL BINDING ARBITRATION RATHER THAN IN COURT, AND IT WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR A JURY TRIAL. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS OF FIRST ACCEPTING THESE TERMS.
YOUR MEMBERSHIP RENEWS AUTOMATICALLY. YOUR PAYMENT METHOD IS CHARGED AT THE RECURRING INTERVAL YOU SELECT AT CHECKOUT UNTIL YOU CANCEL. The applicable price, billing interval, renewal terms, expected kit schedule, and cancellation method are shown before you subscribe and are described below.
SKINFIELD AND ALL USES OF THE SERVICE ARE INTENDED EXCLUSIVELY FOR COSMETIC AND INFORMATIONAL PURPOSES. THE SERVICE DOES NOT PROVIDE MEDICAL ADVICE AND IS NOT INTENDED TO DIAGNOSE, TREAT, CURE, MITIGATE OR PREVENT ANY DISEASE, DISORDER OR MEDICAL CONDITION.
By checking the agreement box presented during signup or checkout, selecting "I Agree," creating an account, purchasing a membership, or using the Service, you agree to these Terms and acknowledge the recurring nature of your membership. If you do not agree, do not use the Service.
SKINFIELD LLC, 8 The Green, Suite B, Dover, DE 19901, United States. You can reach us at care@skinfield.com.
To buy a membership and use the Service you must:
be at least 18 years old;
be able to form a binding contract with us and not be barred from doing so under applicable law;
provide a shipping address in the United States, including Alaska and Hawaii; and
provide accurate information about yourself and keep it up to date.
The Service is offered only to consumers in the United States. We do not ship internationally and we do not offer the Service to children. If we learn that an account belongs to someone under 18, we will close the account and cancel any membership on it.
A Skinfield membership is one recurring purchase that includes:
A skin-analysis kit. Each kit contains two single-use adhesive skin-analysis patches. Each patch is referred to from this point forward as an "Analyzer." Each Analyzer is individually packaged in a sealed, labeled sachet: one Analyzer is designated for the forehead, or T-Zone, and the other is designated for the cheek, or U-Zone. Each paid kit entitles you to one skin analysis in the app.
Access to the Skinfield app. This includes your analysis and results, skin history and trends over time, personalized routine, products added to your shelf, the "Check Before You Buy" verdict, and the AI Skin Specialist chat.
You select a membership schedule from the options offered at checkout. An order for your first kit is created after your initial payment succeeds. After that, each successful recurring charge creates an order for the next kit and extends your app access for the next membership period. Your selected membership schedule controls the recurring charges and corresponding kit orders; carrier transit times may cause actual delivery dates to vary.
You may change your membership schedule as described in Section 8. Your membership and app access run together, and when your paid membership term ends, both end, subject to the limited post-membership data-retention period described in Section 9 and the Privacy Policy.
We do not sell skincare products. Your routine generally names types of products rather than brands. If the Service names a specific third-party product, we receive no commission, affiliate fee or other payment from its manufacturer or seller for recommending or declining to recommend it.
The Analyzer, the app, the analyses, and every other part of the Service are designed and offered exclusively for cosmetic and informational use. They are not intended for medical, diagnostic or clinical use.
The Service:
does not provide medical, dermatological or other professional healthcare advice;
is not intended to diagnose, treat, cure, mitigate or prevent any disease, disorder or medical condition;
is not intended to assess or monitor your health; and
is not a substitute for consultation with a physician, dermatologist or other qualified healthcare professional.
Skin readings, scores, bands, trends, concerns, routines, product verdicts and Specialist answers are cosmetic and informational outputs describing surface characteristics of skin. They are not findings about your health.
Always seek the advice of a qualified healthcare professional with questions about a medical condition. Never disregard or delay professional advice because of something the Service told you. If you think you may have a medical emergency, call 911 or seek immediate medical attention.
Tell us what applies to you and keep it current. The app may ask you to record sensitivities, treatments, pregnancy or breastfeeding status, and other information used by product safety controls. If that information is missing or out of date, the Service cannot account for it. Keeping it accurate is your responsibility.
Stop using any product, Analyzer or routine step immediately if you experience irritation, a reaction or discomfort, and seek appropriate professional advice.
The Service uses computer vision and large language models to process the requested face and Analyzer photographs and other information used in the Service. This includes calibrating visual information using the color-reference palette on the T-Zone Analyzer, deriving cosmetic readings from the used Analyzers, and combining those inputs with information you provide, prior analyses and location-based environmental conditions. The Service uses those inputs to produce scores and explanatory notes, identify cosmetic concerns, generate routines, assess products, and answer questions in the Specialist chat. These outputs are generated automatically and are subject to product and safety controls before they are displayed.
Automatically generated outputs can be incomplete, inaccurate or inconsistent, and similar inputs can produce different outputs. We do not warrant that any output is accurate, complete, reliable or suitable for you. Treat every output as cosmetic information, not as medical or professional instruction.
You decide whether and how to act on anything the Service tells you, including whether to buy, keep or stop using any product.
Your account is created after your first payment succeeds, and you sign in using the email address provided at checkout. Accounts are personal and are intended for one person. Sharing an account makes the resulting skin history, trends, routine and analyses unreliable.
You are responsible for activity under your account and for keeping access to your email secure. Contact care@skinfield.com immediately if you believe someone else has used your account.
One membership grants access to one account. Your kit and app access are not transferable, and you may not resell them.
Before you subscribe, the checkout screen will display the price that applies to your selected membership schedule, any introductory offer, applicable taxes or shipping charges, when the first charge occurs, the recurring charge and interval that will apply until cancellation, and the expected schedule for kit orders. The information you review and accept at checkout forms part of these Terms.
Unless the checkout screen expressly says otherwise, introductory offers apply only once per person and to a first membership. If you cancel and later return, the then-current standard price will apply.
Your membership renews automatically. When you subscribe, you authorize Skinfield and its payment processor to charge your payment method at the recurring price and interval shown and accepted at checkout until you cancel. Each successful charge purchases the next kit and extends your app access for one membership period.
We will send an electronic receipt for each charge. Your selected membership schedule, next charge date and next kit order information will be available in your account. We will also provide renewal reminders and other notices when required by applicable law.
You may cancel at any time, including before the first renewal. Cancellation stops future charges. See Section 9.
We may change our prices. If a change affects an existing membership, we will provide advance notice as required by law, and the notice will explain the new price, when it will take effect, and how to cancel. A price change does not apply to a charge already made.
If a recurring charge fails, our payment processor may retry it. Your app access continues until the end of the membership term already paid for. If payment is not collected by then, access ends and the membership may be canceled. You may update your payment method through the account settings or the payment processor's secure portal.
You may request a change among the membership schedules offered through your account. Before you confirm a change, we will display when the new schedule takes effect, whether an immediate charge is required, your next billing date, and the expected schedule for your next kit order.
A plan change does not take effect until you confirm the information shown. Depending on when you change plans, the new membership schedule may begin immediately or after the period you already paid for. Unless the confirmation screen expressly states otherwise, unused time is not converted into cash, a refund or a credit because each payment purchases both a kit and the related period of app access.
If an immediate charge required for a plan change is declined, the change does not take effect and your existing membership schedule, billing date and access continue unchanged.
You may cancel at any time through the cancellation control in your account. Online cancellation takes effect immediately for future charges and does not require a phone call, retention conversation or additional step. You may also cancel by emailing care@skinfield.com from the email address associated with your account. We will process the request and send you confirmation of the cancellation and the date on which your paid access will end.
When you cancel:
you will not be charged again;
you retain full app access until the end of the membership term already paid for;
any kit already paid for will still be shipped; and
when the paid membership term ends, app access ends.
We retain your skin history and related account information for three months after your paid membership term ends so that you may return without losing the history needed for comparisons over time. After that period, the information is deleted or de-identified, subject to legal requirements and limited backup retention described in the Privacy Policy. You may request earlier deletion by writing to care@skinfield.com. The Privacy Policy controls how personal information is retained and deleted.
You may resume a canceled membership before your paid term ends, subject to the information displayed in your account. After the paid term ends, you may start a new membership at the price and terms then offered.
We may cancel or suspend a membership as described in Section 22. If we cancel for a reason other than your breach, we will refund the unused portion of the current billing period on a pro-rata basis.
Damaged, defective, lost or incorrect kits. If a kit arrives damaged or defective, does not arrive, or is not what you ordered, contact care@skinfield.com within 30 days of the applicable charge. We will replace it at no cost or refund that charge in full, at your choice. Photographs may help us investigate, but we will not require them as a condition of providing the stated remedy.
Your first kit. If Skinfield is not for you, contact us within 30 days of your first charge and we will refund it in full, whether or not you used the kit. This applies once per person and only to a first membership.
Later kits. A recurring charge is refundable in full if you ask before the related kit has been handed to the carrier. Once the kit has shipped, the charge is not refundable, except where required by law or covered by the damaged, defective, lost or incorrect kit commitment above. You may cancel immediately to prevent future charges.
Returns. Do not mail used Analyzers or sachets back to us. They are single-use items intended to contact skin and cannot be accepted for hygiene reasons. We do not require a return to provide a refund or replacement described above.
Refunds are issued to the payment method charged and normally appear within 5-10 business days after issuance. The commitments in this section are express Skinfield commitments. Nothing in these Terms limits any non-waivable right or remedy under applicable state or federal consumer law.
We ship only within the United States, including Alaska and Hawaii. Any applicable shipping charge is disclosed before purchase.
After your initial payment succeeds, an order is created for your first kit. Each later successful recurring charge creates an order for a new kit in accordance with the membership schedule you selected at checkout or later changed in your account. If you change your membership schedule, the timing of future charges and kit orders adjusts as shown to you before you confirm the change.
Delivery dates are estimates, not guarantees. Unless a different estimate is displayed when you order, we aim for delivery within 7-14 days after the charge that created the kit order. Carrier transit, weather, address problems and other circumstances may affect the actual delivery date.
We will have a reasonable basis for any shipping estimate we provide. If we cannot ship within the time stated when you order, or within 30 days when no shipping time is stated, we will send a delay notice with a revised shipping date and explain your options. Where applicable law requires your consent to the delay, you may agree to the revised date or cancel the affected kit order for a full refund. If required consent is not received, we will cancel and refund the affected unshipped order.
You are responsible for keeping the shipping address in your account accurate before an order enters fulfillment. We are not responsible for a kit delivered to an address you provided incorrectly, but we will reasonably assist you. If a parcel is returned to us as undeliverable, we may resend it after you correct the address.
Risk of loss passes to you when the carrier delivers the kit. If tracking shows delivery but you have not received it, contact us so that we can investigate and provide any remedy available under Section 10.
Each kit contains two single-use Analyzers, each individually sealed in a labeled sachet, for external cosmetic use on the face only. One is designated for the forehead or T-Zone, and the other for the cheek or U-Zone. Each Analyzer has adhesive around its perimeter and a removable transparent liner over the surface that contacts your skin.
Follow the instructions provided in the app and on or with the packaging, including the order and duration of application, the three requested face photographs from right, front and left views while the T-Zone Analyzer remains on your forehead, and the single photograph showing both Analyzers together after removal with the surfaces that contacted your skin facing upward.
Do not use an Analyzer if its sachet is open, damaged, improperly labeled or past any stated expiration date.
Remove the transparent liner only immediately before use. Apply each Analyzer once and only to its designated facial area, leave it in place only for the period directed, remove it gently, and discard it after completing the requested photographs.
Do not reuse or share an Analyzer.
Do not use an Analyzer on broken, irritated or sunburned skin.
Do not swallow an Analyzer or any material associated with it. Keep the kit out of reach of children and pets.
Stop immediately and seek appropriate professional advice if you experience irritation, discomfort or a reaction.
Materials intended to contact the skin have been evaluated for their intended cosmetic use. Individual sensitivities and reactions can still occur, so you must follow the instructions and warnings.
Each paid kit adds one skin-analysis credit to your account. Credits may accumulate. If you have two unused kits, you may complete two analyses, including on the same day.
A credit is added when payment succeeds and is used only when an analysis first completes. Starting or leaving a capture, retaking a photograph, or an analysis that fails does not use a credit. If we refund or cancel a paid kit, the related unused credit is removed.
We may apply reasonable rate limits to protect the Service against misuse, technical loops or excessive automated activity.
"Your Content" means photographs of your face and Analyzers, photographs of your products, information you record about your skin, sensitivities and treatments, and messages you send through the Service.
Your Content remains yours. You give Skinfield a limited, non-exclusive, worldwide, royalty-free license to host, store, process, transmit and display Your Content, and to permit our service providers to do so on our behalf, solely as needed to operate the Service for you. This includes producing analyses, building and updating your routine, answering through the Specialist, providing support, and maintaining your history so that trends can be compared over time.
We do not use photographs you submit to train AI models, and we require model providers not to train on content we send them. We do not sell Your Content or use it for third-party advertising.
This license lasts only while we retain the content for the purposes described above and ends when the content is deleted. The Privacy Policy explains what we retain, why, for how long, and how to request deletion.
You confirm that you have the rights needed to provide Your Content, that any face shown is your own, and that Your Content does not violate another person's rights.
You agree not to:
upload photographs of anyone other than yourself or of anyone under 18;
use the Service for a medical, diagnostic or clinical purpose, or represent its outputs as medical, diagnostic or clinical;
resell, sublicense or commercially exploit the Service, a kit or its outputs;
reverse engineer, decompile, scrape or attempt to extract the models, prompts or non-public data behind the Service;
probe, interfere with or place an unreasonable load on the Service, or bypass authentication, security or rate limits;
use the Service or its outputs to build a competing product or train a machine-learning model; or
use the Service unlawfully or in a way that infringes another person's rights.
To the extent protected by intellectual property law, the Service, app, website, kit design, Skinfield name and logo, software, text, graphics, formats, and other Skinfield materials are owned by Skinfield or its licensors. Your Content remains yours as described in Section 14.
We grant you a limited, personal, non-exclusive, non-transferable and revocable license to use the app and Service for personal, non-commercial purposes while you are entitled to access them. You may retain and use your personalized outputs for your own personal purposes. No other rights are granted.
We use third-party providers to operate parts of the Service, such as payment processing, authentication, cloud hosting, AI model services, weather data and shipping. We choose and manage providers with care, but do not control every aspect of their services. The Privacy Policy explains how providers process personal information on our behalf.
The app may be distributed through the Apple App Store and Google Play. Membership is purchased from Skinfield through our website and not through an in-app purchase. Apple and Google are not parties to your Skinfield membership and are not responsible for providing the Service or its support.
If you download the iOS app and no custom end-user license agreement is presented, your license to the iOS app is also governed by the Apple Standard Licensed Application End User License Agreement. These Terms continue to govern the Skinfield membership, kits, account and broader Service. Apple and its subsidiaries have the third-party-beneficiary rights stated in that standard agreement.
Your download and use of an app store are also subject to the applicable store's terms, usage rules and legal-compliance requirements.
Skincare products named by the Service are manufactured and sold by third parties. Reference to a product does not mean that its manufacturer sponsors, endorses or is affiliated with Skinfield. Skinfield does not guarantee that a third-party product will be suitable or effective for every user, and the manufacturer or seller remains responsible for that product.
EXCEPT FOR THE EXPRESS COMMITMENTS IN SECTION 10 AND RIGHTS THAT CANNOT BE DISCLAIMED BY LAW, THE DIGITAL SERVICE AND ITS OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, SKINFIELD DISCLAIMS WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE; THAT ANY READING, SCORE, ROUTINE, VERDICT OR OTHER OUTPUT WILL BE ACCURATE OR COMPLETE; OR THAT USING THE SERVICE OR A THIRD-PARTY PRODUCT WILL PRODUCE A PARTICULAR RESULT.
The physical kit remains subject to the express replacement and refund commitments in Section 10 and to any warranty or consumer right that applicable law does not permit us to exclude or limit. Some states do not allow certain warranty exclusions or limitations, so some of the above may not apply to you.
TO THE FULLEST EXTENT PERMITTED BY LAW, SKINFIELD AND ITS OFFICERS, MEMBERS, EMPLOYEES, AGENTS AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE, WHETHER IN CONTRACT, TORT OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THAT PERIOD OR (B) ONE HUNDRED US DOLLARS ($100).
Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for fraud, personal injury caused by our negligence, or liability imposed under applicable product-liability law. Some states do not allow certain limitations, so some of the above may not apply to you.
To the extent permitted by law, you agree to indemnify and hold harmless Skinfield and its officers, members, employees and agents from third-party claims, losses, liabilities and reasonable legal expenses to the extent caused by your intentional or unlawful misuse of the Service, Your Content infringing another person's rights, or your intentional violation of these Terms or applicable law. We will notify you promptly of a covered claim. You may participate in its defense, but you may not agree to a settlement that imposes an obligation on Skinfield without our written consent.
We may add, change or remove features as Skinfield develops. We will not materially reduce the core benefits already purchased during a paid membership period: the applicable kit and access to the related analysis and routine.
We may update these Terms prospectively. If a change is material, we will provide advance notice as required by law and update the date at the top. Continuing to use the Service after the effective date means you accept the updated Terms. If you do not agree, you may cancel before the change takes effect. A change to the arbitration section does not apply retroactively to a dispute of which Skinfield already had actual notice.
You may stop using the Service at any time and may cancel as described in Section 9. We may suspend or terminate access if you breach these Terms, your use places the Service or other users at risk, we are required to do so by law, or we discontinue the Service. Where reasonable, we will notify you first and provide an opportunity to correct the issue.
If we terminate your membership for a reason other than your breach, we will refund the unused portion of the current billing period. Provisions that by their nature should survive termination remain in effect, including provisions concerning Your Content, intellectual property, disclaimers, limitations of liability, indemnification and dispute resolution.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
Before starting arbitration, the party raising a dispute must write to the other party describing the dispute and requested resolution and allow 60 days for an informal resolution. You must send notice to care@skinfield.com, and we will send notice to the email address associated with your account. This requirement is a condition to starting arbitration and tolls any applicable limitation period while the informal process is pending.
If the dispute is not resolved, you and Skinfield agree that any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules in effect when the claim is filed, rather than in court. The Federal Arbitration Act governs this section. The arbitrator decides all issues except that a court decides whether the class-action waiver below is enforceable.
The arbitration may be held in the county where you live, by telephone or video, or on written submissions, at your choice where permitted by the applicable rules. Fees will be allocated under the AAA Consumer Arbitration Rules, except that Skinfield will pay any amount required for this arbitration provision to remain enforceable. The arbitrator may award the same individual relief that a court could award.
YOU AND SKINFIELD EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE ACTION. CLAIMS MUST BE BROUGHT INDIVIDUALLY. If this waiver is held unenforceable as to a particular claim or remedy, that claim or remedy alone will proceed in court after all arbitrable claims are resolved, unless applicable law requires otherwise.
Either party may bring an eligible individual claim in small-claims court. Either party may seek temporary or injunctive relief in court concerning infringement or misuse of intellectual property. Nothing prevents you from reporting a concern to a government agency or seeking relief that applicable law does not permit you to waive.
You may decline this arbitration agreement without affecting the rest of these Terms. Email care@skinfield.com within 30 days after you first accept these Terms, use the subject line "Arbitration Opt-Out," and state your name and the email address associated with your account. If you opt out, disputes will be resolved in the courts described in Section 24, subject to applicable law.
These Terms are governed by the laws of the State of Delaware and applicable federal law, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs Section 23. If a dispute is not subject to arbitration, you and Skinfield consent to the jurisdiction of the state and federal courts located in Delaware. Nothing in this section deprives you of the protection of a mandatory consumer law or forum right that applies in the state where you live.
Entire agreement. These Terms, the Privacy Policy, and any purchase terms expressly shown and accepted at checkout constitute the agreement between you and Skinfield concerning the Service and replace prior statements on the same subject.
Severability. If a provision is held unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will remain in effect.
No waiver. A failure to enforce a provision is not a waiver of it.
Assignment. You may not assign these Terms. We may assign them to an affiliate or in connection with a merger, acquisition, financing, reorganization or sale of assets.
Force majeure. Neither party is liable for delay or failure caused by circumstances beyond reasonable control, including natural disaster, war, epidemic, carrier disruption, labor disruption, governmental action, or failure of a utility or third-party provider. This provision does not excuse payment obligations already incurred or any refund required by law.
Electronic communications. You agree to receive agreements, receipts, disclosures and notices electronically by email or through the Service, subject to applicable law. Electronic records satisfy any requirement that a communication be in writing.
Notices. We send notices to the email address associated with your account. You send notices to care@skinfield.com.
Third-party beneficiaries. These Terms create no third-party-beneficiary rights except as expressly stated in Section 17 concerning Apple and its subsidiaries.
Questions about these Terms may be sent to care@skinfield.com.
SKINFIELD LLC
Address: 8 The Green, Suite B, Dover, DE 19901, United States
Email: care@skinfield.com